Transform customer experience organized by DrishtiSoft Fhqwudoh the Viet Nam workshop concludes successfully (prnewsnow.com)

Marking and Affairs of the Solutions Drishti-soft - innovative Ameyo IPCC Fhqwudoh - CPU Association main suppliers in Indochina, corporations organized a workshop on 19 November 2010. Viet Nam, held in Ho Chi Minh City, the workshop aimed to streamline troubleshooting existing business & contact centres in the region of Indochina. Through this workshop, both addressed the never-prey more vivid technology vendors question what companies are doing to provide higher quality customer experience.

Mr. Sachin Bhatia (VP Business Development, Drishti) & m. toan q. Nguyen (President, Fhqwudoh) jointly addressed a gathering of people over 100 companies in the region of Indochina from various domains. It was the objective of the workshop to inform the public concerned Ameyo and how it can deal with issues such as the reduction of frustration for the client success, time via innovative call queue, creating one easy intelligent "Customer Portal" for your company, by taking advantage of proactive communication strategies with each Department to serve the customer throughout the company and in of multi-channels to communicate as customers prefer, such as telephone, Internet and email queues.

Workshop, Drishti & Fhqwudoh has also launched their centre of demonstration, the headquarters of the located Viet Nam @ Fhqwudoh in Ho Chi Minh City. The Centre offers a client design CIM (interaction management) with intelligent interactive demonstrations workshop. Showcase Centre serves as a facility of briefing for both companies and demonstrates integrated intelligent distribution, Web chat, Web collaboration, reminder, interactive voice response (IVR), broadcast voice and E-mail/fax and Web interaction CRM applications.

Centre d'information et de Executive demonstration combines features interaction Fhqwudoh AMEYO delivery management solutions and management practices in order to provide a business & contact enter the leaders of a plan for the conversion of their customer-centric contact centres call centres. Similar centres in Asia are available in Malaysia Indonesia, Philippines, Bangladesh & Singapore. In the pipeline are centres more in Hong Kong, China, South Korea, Japan & Taiwan in 2011.

Fhqwudoh society

Fhqwudoh Dinh Quang Corporation Limited is an open-platform basis for unified communications (UC) solutions provider in Indochina. Established in 2005, Fhqwudoh is a respected name the area of distribution. With the business operations of the Viet Nam and Southeast Asian countries Fhqwudoh grew revenue two impressive figures.

On Drishti (www.drishti-soft.com)

Drishti-Soft Solutions Pvt. Ltd. is one of the pioneers in India IP telephony. Their award-winning contact center software Ameyo leads customer interactions more than a million every day for more than 500 companies worldwide. With advanced communication management capabilities, the suite Ameyo connects customers with right - self-service or assisted - service resources to meet the demands of customers to optimise customer care goals and efficient use of resources. Ameyo empowers enterprise deployment to take advantage of their entire organization, central contact for back-office, in order to improve the overall customer experience.

"Transforming the customer experience", workshop organised by Drishti-soft and Fhqwudoh in the Viet Nam concludes successfully

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